We understand that the motor assistance is not engaging at all. For the motor to provide assistance, a few conditions need to be met:
1. Make sure the Kit is switched on
First, the battery pack needs to be activated. Once the battery is active, the display can be switched on by holding the activation button for approximately 3–4 seconds.
The green connector of either the battery mount or cables harness must be occupied. Either the display unit must be connected and switched on, or the no-display dongle cap must be connected to the port.
2. Check the assistance level
If using a display, make sure the pedal-assistance level is set to 1 or higher. Assistance will not engage when the level is set to 0.
If no display is installed, the no-display dongle cap keeps the kit activated with a default assistance level equivalent to PAS level 3 (medium).
3. Check the motor cable
Make sure the motor wheel is correctly connected to the rest of the system and that the motor cable connection is tight and fully seated.
Please also inspect the cable for any major dents, cuts, fraying, exposed wires, or other damage.
4. Check the pedal sensor
When the kit is activated and the pedal sensor is correctly installed, the sensor should flash every time you pedal forward and a magnet passes its target area.
Please note that the sensor only flashes when the pedals are being turned forward and the kit is switched on.
If all of the above conditions are met but the motor still does not engage, please send us photos of the display/dongle connection, pedal sensor and magnet disc, and motor cable connections so we can investigate further.