Thank you for your Swytch order! We can't wait for you to start on your Swytch journey.
You have placed your pre-order - congrats! We've begun manufacturing your 'base' kit, including your Power Pack, motor and pedal-assist system (PAS).
In the Order Portal stage, we'll request some more information from you, including things such as your bike's wheel size, your delivery address and any optional extras you would like to add to your order.
It's important to go all the way to the end of the order portal to ensure your order is completed. Complete your order as soon as possible to get your kit as early as possible.
Step 1: Delivery Details
Step 2: Your Kit
Step 3: Extras
Step 4: Confirmation
First, find your order portal invite email - it should look something like this:
Click the yellow button to begin!
BEFORE YOU START
You will be sent to a page to set a password for your account. It will look like this -
If you log out, you can go to portal.swytchbike.com to log back in.
🔘 Step 1: Delivery Details
Next, you will see our menu, with all the steps laid out. Press 'continue' to let us know where you want your kit delivered.
If you can't find the right shipping country, please check that the currency you used to pay is the correct one:
| Currency | Delivery to |
| £ | UK |
|
$ |
USA, Canada, Australia, New Zealand & Rest of World |
| € | Europe |
Please let us know if your currency is incorrect or you can't find the right country.
âž• Step 2: Your Kit
Now select which kit type you need, if you need to change generation (from a GO to a Max or vice versa). You will need to open a support ticket so that our team can do that for you.
This is your opportunity to upgrade your order to a larger Power Pack (if you need) and choose your display option. If you are purchasing a GO kit it will also allow you to choose a standard or long harness. If you are mounting the GO kit in the middle of the bike you will need a standard harness, but if you intend to put it on the rear rack you will need a long harness.
Wheel Size
Next is your wheel size - watch the video below to confirm what your wheel size is.
Usually, you'll be able to find this written on your bike tyre, in the ETRTO, English or French format. You can then select the filters on the left hand side of the page to pick the option that suits you best. Please note only certain common wheel sizes and colours are available in 9mm and rear wheel options.
If you have purchase a folding kit - your axle option will only show 8mm on this page.
Your wheel size should match one of the markings on the table below. To find out what Swytch Wheel size you need you will need to look for the three-digit number, or if there isn't one, the larger of the two-digit numbers (bold on the table below).
Swytch motor wheels can take any width of tyres from 1.1-2.35 inches (28-60mm) - this corresponds to the smaller number written on your tyre. If the width is outside this range you will need to locate a different tyre to fit our kit or opt for our hub-only kit. If you still can't find which wheel size you need you can measure it yourself, or send us a picture and we can tell you.
Axle Size
You will need to measure the size of your fork dropout to make sure you select the correct Swytch wheel axle size. Most standard bikes have a 10mm axle, while bikes with a quick-release wheel tend to be 9mm.
Please note - if you are unsure, we recommend selecting the 10mm option. It's always better to select the larger option (we can replace it if needed) rather than insert a smaller axle into a 10mm dropout, which in very occasional circumstances can be dangerous.
Watch our video and check out our support page for more information.
Folding bikes typically have 8mm axles - and as they are one size this option will auto-fill for you.
PAS Options
You will need to select a PAS for your bike. There are three to choose from.
1. Standard PAS
Most customers will need the PAS disc which attaches to your crank arm. It comes in two parts - the sensor and the disc. It fits in the gap between the bottom bracket and the crank arm. If the bolt connecting the bottom bracket and crank arm is thick then select the universal PAS instead. The standard PAS does NOT include the crank arm attachment.
2. Universal PAS
The Universal PAS system is perfect if you have less space around your crank arm or a more complicated setup. It is attached to the crank arm so that the disc can be set back from the frame allowing more space to fit the PAS system.
3. Integrated PAS
This integrated PAS only fits a specific set of bike models, you need 22 splines on your bottom bracket or a Shimano fitting.
Charger
You will need to pick either the standard 2A or faster 3A charger.
Plug Type
Checking your plug type couldn’t be simpler. Simply go and check your outlet to see which one it corresponds to from our options displayed. Or just select the region you live in.
Extra Power Packs
You can add extra power packs to your order if you would like some extra range.
🚢 Step 3: Accessories
You can add a range of accessories and add-ons to your order such as displays, throttles, brake sensors and adaptors.
You can find out about the various accessories we offer by searching our Help Centre.
🔒 Step 4: Confirm Your Order
Check your order and personal details are correct before submitting your order.
If you have upgraded your kit or added any addons or extras to your order you will be asked to pay the remaining balance. You will see a summary page like this -
Please note: You will be required to enter your post/zip code with your card details. Please ensure that you use the same post/zip code registered to your card - which may not be the same as the delivery address. Having payment issues? Please refer to this article. Prices on this page are under test conditions and are subject to change, prices on this page do not represent a binding contract.