Why did someone else get their kit before me?

At Swytch, we produce our kits to order and prioritize shipment based on individual specifications rather than on a first-come-first-serve basis. Therefore, it is possible that someone else may receive their kit on a slightly different date than you. The exact dispatch date of your kit depends on several factors, including the speed at which stock arrives at our warehouse. Nevertheless, we want to assure you that we are working diligently to deliver your kit within your selected delivery batch. 

You can see an update on where your kit is here at any point by clicking the Order Tracker link below https://tools.swytchbike.com/order-tracking and entering your ID which will be in the format of CROWDOX-####### or SW-#######. 

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